Sage Intacct Ranks #1 in Customer Satisfaction and Earns Top Placement on 9 G2 Rankings in 2022 Grid Reports

The Spring 2022 G2 Grid Reports are out and here at Sage Intacct, we are absolutely delighted to share the fantastic news. Thanks to our customers, Sage Intacct earned recognition as a leader in customer satisfaction for the 8th straight year and received the #1 ranking in 9 G2 Grid Reports and Indexes. These amazing results have put a spring in our step. 

Why is G2 important? 

You may be wondering why G2 recognition is so important to us. It means a lot because reviews on G2 reveal the true sentiment of our customers. G2 is the largest customer review site for business software, and an important source of information for technology shoppers. Plus, G2 wins tell us we are going in the right direction and meeting our customers’ needs. We are thankful for our amazing customers who trust and support us. We know they have a choice, and we must earn their loyalty every day. 

#1 Grid Report Rankings 

In the latest Spring 2022 Grid Reports, Sage Intacct is pleased to place #1 in the following G2 Grid Reports:

• Overall Non-profit Accounting 
• Small-Business Non-profit Accounting 
• Mid-Market Subscription Management 
• Mid-Market Subscription Billing 
• Mid-Market AP Automation 

These top rankings in G2 Grid Reports are determined by a combination of high levels of customer satisfaction and market presence from independently validated users. 

#1 Customer Satisfaction Wins 

We are thankful to remain a G2 leader in customer satisfaction since 2015. The collective voices of our customers on G2 rank us #1 in customer satisfaction in the following 6 categories: 

• Non-profit Accounting 
• Revenue Management 
• Mid-Market Subscription Billing 
• Small-Business Non-profit Accounting 
• Momentum Grid Revenue Management 
• Momentum Grid Non-profit Accounting 

What Our Customers are Saying 

At Sage Intacct, we love hearing about what our customers are saying about us. Their voices speak volumes about the products we provide: 

We switched and I’m so glad we did! 

“For me, one of the best parts about Sage Intacct is the flexibility and the intuitiveness of the system. This system seems to have been built with the end user in mind and has a very logical layout.” – Chrissy S. (See full review)

There is nothing like Sage Intacct 

“The incredible thing about Sage Intacct is the fact that you have all your accounting tools in one place. It is incredibly easy to use and the reports it offers are of great help for decision making.” – Ignacio A. (See full review)

Sage Intacct is the best accounting tool I have ever used 

“Sage Intacct is a multipurpose tool and it is the best accounting tool I have ever used.  The user-friendly interface keeps accounting functions easy. It is the best application for multi-entity environments. Even for new beginners, it is easy and simple to learn and get started with Sage Intacct. [It] provides a wide range of options for reporting. It makes it easy to track all the product inventory.” – Abraham N. (See full review)

Customer Ratings by Category

Let’s take a closer look at how customers rated us in some key G2 categories: 

Non-profit Accounting 

In the Non-profit Accounting category, customers continue to position Sage Intacct #1 in the overall Grid, where they have consistently ranked us quarter after quarter. Users also rate Sage Intacct #1 in customer satisfaction, surpassing all competitors. We are pleased 94% of our non-profit users say our product is going in the right direction and 89% would likely recommend us to a friend. Plus, Sage Intacct earned 5 awards for Overall Leader, Small-Business Leader, Momentum Leader, Best Usability, and Best Relationship, which reflects the satisfaction shared by our verified reviewers. 

Mid-Market Subscription Management 

We are thrilled verified users rank Sage Intacct #1 in customer satisfaction and #1 on the Grid in the Mid-Market Subscription Management category. 97% of users believe our product is going in the right direction, and 87% percent say it is easy to use. Customers also rate us high at 86% for likelihood to recommend, meets requirements, and ease of doing business with us. We won additional awards in Subscription Management for Overall Leader, Mid-Market Leader, and High Performer Small-Business. 

Mid-Market Subscription Billing 

We also have strong results in the Mid-Market Subscription Billing category where customers rank Sage Intacct #1 in customer satisfaction and #1 on the Grid. Thanks to our users, we earned additional awards for Overall Leader, Mid-Market Leader, Small-Business Leader, Momentum, and Highest User Adoption Small-Business. 

Mid-Market Accounting 

Verified users also rank Sage Intacct a leader on the Mid-Market Accounting Grid for another consecutive quarter. For this Grid, G2 evaluated the performance of 46 accounting systems. Customers rate Sage Intacct a leader in customer satisfaction over all true competitors with 92% of reviewers saying our product is going in the right direction. G2 results show we move at speed with the shortest implementation time over all true competitors, allowing our users to achieve results up to 117% faster. 

Mid-Market AP Automation 

Plus, customers also place Sage Intacct #1 on the Grid in Mid-Market AP Automation category. A majority (91%) believe our product is going in the right direction, and we earned awards for Overall Leader, Mid-Market Leader, Enterprise Leader, and Small-Business Leader. 

Relationship Index 

In this latest quarter, our passion for customer satisfaction is apparent with #1 wins on the Relationship Index for Non-profit Accounting and Revenue Management. The index is based on how easy it is to do business with Sage Intacct, our quality of support, and how likely customers are to recommend us. We are delighted to hear we are building strong relationships with our customers and keeping them happy. 

Usability Index 

Our focus to continually improve our products for our users remains evident as we topped the Usability Index in the Mid-Market Subscription Billing category. The criteria for this ranking are determined by ease of use, ease of admin, and the ability to meet customer requirements. 

Results Index 

And we are humbled to share that positive reviews from customers put us in the #1 spot on the Results Index for ERP Systems. This index takes into account results-related review questions as well as estimated ROI, and whether users would recommend us.

Other G2 Awards 

Of course, those aren’t the only areas where our customers think we excelled. Sage Intacct received an additional 44 awards across several accounting categories:

Leader Awards 

27 of these awards are for leadership. These Leader awards reaffirm our customers’ belief in us as a trailblazer in financial management: 

• Mid-Market Accounting 
• Mid-Market ERP Systems 
• Mid-Market Project-Based ERP 
• Mid-Market Subscription Management 
• Mid-Market Subscription Billing 
• Mid-Market AP Automation 

• Accounting 
• Non-profit Accounting 
• ERP Systems 
• Project-Based ERP 
• Revenue Management 

• Subscription Revenue Management  
• Subscription Billing 
• Subscription Management 
• AP Automation 
• Small Business Accounting 

• Small Business Project-Based ERP 
• Small Business Non-profit Accounting 
• Small Business Subscription Billing 
• Small Business AP Automation 
• Enterprise Accounting 

• Enterprise ERP Systems 
• Enterprise AP Automation 
• Asia Pacific Accounting 
• Asia Accounting 
• Europe Accounting 

• India Accounting 

Momentum Leader Awards 

We are honoured to receive 6 Momentum Leader awards for our strong employee growth, review growth, social growth, and web growth, as well as year-over-year change in the following categories: 

• Accounting 
• ERP Systems 
• Non-profit Accounting 
• Revenue Management 
• Project-Based ERP 
• Subscription Billing 

More Awards! 

Sage Intacct is thankful to earn additional awards for our performance, usability, best relationship, user adoption, more. These awards reflect our commitment to meeting our customers’ needs and providing a great experience from setup to customer support: 

• Best Usability Non-profit Accounting 
• Best Relationship Revenue Management 
• Best Relationship Non-profit Accounting 
• High Performer Asia Pacific ERP Systems 
• High Performer Europe ERP Systems 
• High Performer India ERP Systems 
• High Performer Small-Business Subscription Management 
• Highest User Adoption Small-Business Subscription Billing 
• Users Love Us 

The results of the latest G2 Grid Reports demonstrate our dedication to transform the way people think and work so their organisations can thrive. We are driven to make our products more helpful and useful for our customers. And we get excited when we hear from customers about their experiences and successes using our products on G2. 

The Akuna Solutions Team